Once again, ensure you are giving the conflict your full attention.Defuse an argument before blading happens.Even worse, don't accuse someone with a you should haveaE|.Avoid touching and coming too close to the person.W ait until the person has released their frustration and explained how they are feeling.
O ffer reflective comments to show that you have heard what their concerns are.Take a deep breath and get ready to listen.Empathy needs to be shown during conflict situations.Below, we'll go over several ways to deescalate an upset caller.In a heightened emotional state like a meltdown, feeling trapped or closed in by you can farther escalate the situation.
Deliberately force yourself to share how you perceive the other person feels by being empathetic and feeing their pain.Use a low, dull tone of voice and don't get defensive even if the insults are directed at you.Speak in a calm and gentle voice.Each of these instincts are likely to increase tension and escalate conflicts at the exact moment when we know that diffusing the situation would be more beneficial to our students and ourselves.Becoming aware of your situation is also critically important.
Restate what the other person said in a neutral fashion.This leaves us more likely to respond defensively, criticize, and engage in power struggles.L isten to what the issue is and the person's concerns.
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